Terms and Conditions

1. DEFINITIONS AND INTERPRETATION

In these Terms of Service, the following terms shall have the following meanings:
  • "Account" means collectively the personal information, Payment Information, and credentials used by Users to access paid content and any communications system on the Website.
  • "Company," "we," "us," or "our" means Mental Mike LLC, an Iowa Limited Liability Company located at P.O. Box 106, Audubon, Iowa 50025.
  • "Content" means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of the Website or Services.
  • "Facilities" means, collectively, any online facilities, tools, services, or information that Mental Mike LLC makes available through the Website, now or in the future.
  • "Payment Information" means any information required to purchase Services from the Website, including, but not limited to, credit or debit card numbers, bank account numbers, and billing addresses.
  • "Premises" means our place of business located at P.O. Box 106, Audubon, Iowa 50025.
  • "Services" means the services available to you through the Website, including but not limited to online educational courses, coaching programs, video content, downloadable resources, community forums, and in-person or hybrid delivery options.
  • "System" means any online communications infrastructure that Mental Mike LLC makes available through the Website, either now or in the future, including but not limited to web-based email, message boards, live chat facilities, community forums, and email links.
  • "User" or "Users" means any third party that accesses the Website and is not employed by Mental Mike LLC and acting in the course of their employment.
  • "Website" means www.MentalMike.org and any sub-domains of this site, unless expressly excluded by their own terms and conditions.

2. INTRODUCTION AND ACCEPTANCE OF TERMS

  • By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.
  • Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of the Website. No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon our sending you a confirmation email indicating that your order has been accepted.
  • We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our Website with a new effective date. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms. In the event of any conflict between these Terms and any prior versions, the provisions of the current Terms shall prevail unless expressly stated otherwise.

3. DESCRIPTION OF SERVICES

Mental Mike LLC provides educational content, online courses, coaching programs, and recovery support resources related to addiction recovery and personal development. Our Services may be delivered through online platforms, in-person sessions, or hybrid formats and include, but are not limited to:
  • Online educational courses and programs, including the Unified Flux Model curriculum.
  • Video content and instructional materials.
  • Recovery coaching and peer support services.
  • Downloadable resources and workbooks.
  • Community forums and group interactions.In-person and hybrid delivery options.
    While every effort has been made to ensure that all descriptions of Services correspond to the actual Services that will be provided, we are not responsible for minor variations from these descriptions, as the exact nature of the Services may vary depending on your individual requirements and circumstances.

4. IMPORTANT DISCLAIMERS

4.1 Not Medical or Mental Health Treatment
THE SERVICES PROVIDED BY MENTAL MIKE LLC ARE EDUCATIONAL AND INFORMATIONAL IN NATURE AND ARE NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.
Our Services do not constitute medical care, psychiatric treatment, psychological therapy, or counseling. We do not provide medical diagnoses or prescribe medications. No part of this Website is intended to constitute medical or therapeutic advice, and the Content of this Website should not be relied upon when making any decisions or taking any action regarding your health or treatment.
4.2 Coaching vs. Therapy
Recovery coaching and peer support services are distinct from licensed therapy or counseling. Our coaches and facilitators provide support, education, and guidance, but do not engage in the practice of psychotherapy, psychology, or counseling as defined by Iowa law or any other jurisdiction.
4.3 Seek Professional Help
If you are experiencing a medical emergency, psychiatric crisis, or have thoughts of harming yourself or others, please immediately contact emergency services (911), go to your nearest emergency room, or call the National Suicide Prevention Lifeline at 988. Our Services are not designed to address acute mental health crises or medical emergencies.
4.4 No Guarantee of Results
While we strive to provide valuable educational content and support, we make no guarantee of any specific outcomes or results from your participation in our Services. Recovery is a personal journey, and individual results vary based on numerous factors outside our control, including but not limited to your personal commitment, circumstances, and adherence to recommended practices.

5. ELIGIBILITY AND AGE RESTRICTIONS

To use our Services, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction.
  • Have the legal capacity to enter into a binding agreement.
  • Not be prohibited from using the Services under applicable law.
  • Provide accurate and complete registration information.

By using our Services, you represent and warrant that you meet all eligibility requirements. These Terms also apply to business customers procuring Services in the course of business.

6. USER ACCOUNTS AND REGISTRATION

In order to access certain Services and use certain parts of the System, you are required to create an Account. By creating an Account, you represent and warrant that:
  • All information you submit is accurate and truthful.
  • You have permission to submit Payment Information when permission is required.
  • You will keep this information accurate and up to date.
  • You will maintain the security and confidentiality of your login credentials.
  • You accept responsibility for all activities that occur under your Account.
  • You will notify us immediately of any unauthorized use of your Account.
It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
If you have reason to believe that another person has obtained your Account details without consent, you should contact us immediately to suspend your Account and cancel any unauthorized orders or payments that may be pending.
We reserve the right to suspend or terminate your Account if any information provided proves to be inaccurate, outdated, or incomplete, or if you violate these Terms.

7. PAYMENT TERMS

7.1 Fees and Pricing Certain Services require payment.
All fees are stated in U.S. dollars and are due at the time of purchase unless otherwise specified. All pricing information on the Website is correct at the time of publication. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. Changes will not affect purchases that have already been completed. If prices change between the time an order for Services is placed and the time we process the order and take payment, the price valid at the time of the order shall apply.
7.2 Order Confirmation and Contract Formation
Your order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by our sending you an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between Mental Mike LLC and you. Order confirmations will be sent to you before the Services begin and shall contain: confirmation of the Services ordered, including full details of the main characteristics of those Services; fully itemized pricing, including, where appropriate, taxes and other additional charges; relevant times and dates for the provision of the Services; and user credentials and relevant information for accessing those Services. If we, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
7.3 Payment Methods
We accept payment through the methods indicated on our Website. By providing Payment Information, you represent that you are authorized to use the payment method and authorize us to charge the applicable fees. Payment shall be taken via your chosen payment method immediately for any setup fee associated with the service plan you purchased, and on the same day of each subsequent month for subscription services.
7.4 Refund Policy Our refund policy is as follows:
  • Course purchases may be refunded within fourteen (14) days of purchase if less than 25% of the course content has been accessed.
  • Coaching sessions must be cancelled at least 48 hours in advance for a full refund.
  • Subscription services may be cancelled at any time, with access continuing until the end of the current billing period.
  • Refund requests should be submitted in writing to admin@mentalmike.org.

We reserve the right to make exceptions to this policy at our sole discretion. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after we confirm your refund request.

8. EU CONSUMER RIGHTS AND COOLING-OFF PERIOD

If you are a consumer based within the European Union, you have a statutory right to a "cooling off" period. This period begins once your order is confirmed and the contract between Mental Mike LLC and you is formed, and ends 14 calendar days after that date.
If you change your mind about the Services within this period and wish to cancel your order, please inform us immediately by email at admin@mentalmike.org.
Suppose the Services are to begin within the 14-day cooling-off period at your express request. In that case, you acknowledge and agree to the following:
  • If the Services are entirely performed within the 14-day cooling-off period, you will lose your right to cancel after the Services are complete.
  • If you cancel the Services after provision has begun but is not yet complete, you will still be required to pay for the Services supplied up to the point at which you inform us that you wish to cancel, calculated in proportion to the full price of the Services and the actual Services already provided.

Cancellation of Services after the 14-day cooling-off period has elapsed shall be subject to the specific terms governing those Services and our standard refund policy.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Content
All Content included in or made available through our Services, including but not limited to text, graphics, logos, images, audio, video, course materials, the Unified Flux Model framework, and software, is the property of Mental Mike LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. By continuing to use the Website, you acknowledge that applicable United States and international intellectual property laws protect such material.
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services and Content for your personal, non-commercial use only. This license does not include the right to:a) Modify, copy, distribute, store, or create derivative works from our Content.b) Use our Content for commercial purposes without written authorization.c) Download, record, or capture video or audio content except where expressly permitted.d) Share, resell, or redistribute course materials or login credentials.e) Remove any copyright, trademark, or other proprietary notices.
9.3 Third-Party Intellectual Property
Unless otherwise expressly indicated, all intellectual property rights, including but not limited to, copyright and trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable. You may not reproduce, copy, distribute, store, or in any other fashion reuse such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
9.4 Trademarks
"Mental Mike," "Mental Mike LLC," "Unified Flux Model," and any associated logos, designs, and slogans are trademarks or service marks of Mental Mike LLC. You may not use these marks without our prior written permission.

10. USE OF COMMUNICATIONS FACILITIES AND USER CONDUCT

When using any System on the Website, you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
  • You must not use obscene or vulgar language.
  • You must not submit Content that is unlawful or otherwise objectionable, including but not limited to Content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
  • You must not submit Content that is intended to promote or incite violence.
  • The means by which you identify yourself must not violate these Terms or any applicable laws.
  • You must not impersonate others, particularly employees or representatives of Mental Mike LLC.
  • You must not use our System for unauthorized mass communication, such as "spam" or "junk mail."
  • You must not upload or transmit viruses, malware, or other harmful code.
  • You must not attempt to gain unauthorized access to our systems or other users' Accounts.
  • You must respect the privacy and confidentiality of other users.
  • You must not share information disclosed by others in group settings without their consent.
  • You must not use the Services while under the influence of alcohol or drugs.
  • You must participate in good faith and with respect for the recovery community.
You acknowledge that Mental Mike LLC Reserves the right to monitor any and all communications made to us or using our System and may retain copies of any and all such communications. You acknowledge that Mental Mike LLC reserves the right to monitor any and all communications made to us or using our System and may retain copies of any and all such communications. We reserve the right to remove any user who violates these standards or disrupts others' experience.

11. LINKS TO AND FROM THE WEBSITE

11.1 Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Mental Mike LLC or our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
11.2 Links to This Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site (www.MentalMike.org) without our prior permission. Deep linking (i.e., links to specific pages within the site) requires our express written permission. To request permission, please email us at admin@mentalmike.org.

12. CONFIDENTIALITY AND PRIVACY

12.1 Community Confidentiality
Recovery requires trust. All participants in group sessions, forums, or community features agree to maintain confidentiality regarding personal information shared by other participants. What is shared in group settings should remain confidential unless express permission is given to share outside the group.
12.2 Our Privacy Practices
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at www.MentalMike.org/privacy. By using our Services, you consent to the practices described in our Privacy Policy.
12.3 Limitations on Confidentiality
Please be aware that we may be required to disclose information in the following circumstances:
  • When required by law, legal process, or government request.
  • When there is an imminent risk of harm to yourself or others.
  • When there is suspected abuse or neglect of a child, elderly person, or dependent adult.
  • When necessary to protect the rights and safety of Mental Mike LLC or others.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MENTAL MIKE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, resulting from:
  • Your access to, use of, or inability to access or use the Services.
  • Any conduct or content of any third party on the Services.
  • Any content obtained from the Services.
  • Unauthorized access, use, or alteration of your transmissions or content.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Nothing in these Terms excludes or restricts Mental Mike LLC's liability for death or personal injury resulting from any negligence or fraud on our part, or for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Mental Mike LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:
  • Your use of and access to the Services.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including any copyright, property, or privacy right.
  • Any claim that your use of the Services caused damage to a third party.

15. DISCLAIMERS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
Mental Mike LLC does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that the results obtained from the Services will be accurate or reliable, or that any errors in the Services will be corrected. We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, or that all information provided will be accurate.
We use reasonable endeavors to ensure that the Website is secure and free of errors, viruses, and other malware. However, you are strongly advised to take responsibility for your own internet security, that of your personal details, and your computers.
Mental Mike LLC uses industry-best practices to maintain high uptime, including a fault-tolerant architecture hosted on cloud servers. We give no warranty that the Website or Facilities will be free of defects or faults. We accept no liability for any disruption or non-availability of the Website resulting from external causes, including but not limited to ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions.

16. TERMINATION

Either Mental Mike LLC or you may terminate your Account. If we terminate your Account, we will notify you by email and explain the termination. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons in cases of serious Terms violations.
We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including, but not limited to, a breach of these Terms. Upon termination, your right to use the Services will immediately cease.
If we terminate your Account, any current or pending orders or payments on your Account will be cancelled, and provision of Services will not commence. Any sums already paid will be refunded in accordance with our refund policy.
You may terminate your Account at any time by contacting us at admin@mentalmike.org or through account setting,s where available. Upon termination, you remain responsible for any outstanding payments, and the terms regarding intellectual property, limitation of liability, and indemnification shall survive termination.

17. TECHNICAL SUPPORT

Mental Mike LLC provides technical support via email at admin@mentalmike.org. We make every effort possible to respond in a timely manner, but we do not guarantee a particular response time. If Services are provided that are not in conformity with your order and are thus incorrect, you should contact us immediately to inform us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, United States of America, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Iowa for the resolution of any disputes.
18.2 Informal Resolution
Before filing any legal claim, you agree to attempt to resolve any dispute informally by contacting us. We will attempt to resolve the dispute through good-faith negotiation for at least thirty (30) days before either party may pursue formal legal action.

19. MISCELLANEOUS PROVISIONS

19.1 Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Mental Mike LLC concerning the Services.
19.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. This term shall apply only within jurisdictions where a particular term is illegal.
19.3 Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Mental Mike LLC's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
19.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
19.5 Force Majeure
Mental Mike LLC shall not be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet service failures.
19.6 Third Party Rights
Nothing in these Terms shall confer any rights upon any third party. The agreement created by these Terms is between you and Mental Mike LLC.
19.7 Communications and Notices
All notices and communications shall be given to us either by post to our Premises (P.O. Box 106, Audubon, Iowa 50025) or by email to admin@mentalmike.org. Such notice will be deemed received 3 days after posting if sent by first-class post, the day of sending if the email is received in full on a business day, and on the next business day if the email is sent on a weekend or public holiday.

20. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:
Mental Mike LLC
P.O. Box 106, Audubon, Iowa 50025
United States of America
Email: admin@mentalmike.org
Phone: 770-712-1823

21. ACKNOWLEDGMENT

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. YOU ALSO ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MENTAL MIKE LLC.

Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms, you should stop using the Website and Services immediately.

Last Updated: November 21, 2025

Mental Mike LLC

An Iowa Limited Liability Company

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